Increase guest satisfaction

Increasingly it is becoming less of an option and more of a mandate for tourism accommodation enterprises to adopt sustainable practices if they want to maintain their position in the market place. Surveys throughout the world indicate that awareness of “sustainable” programs has a strong impact on overall hotel guest satisfaction.

Our Sustainable Tourism Training Course is designed for your staff to achieve the following goals:
• Improve your guest ratings.
• Achieve industry quality ratings.
• Differentiate yourself from the competition.
• Achieve an employee-guest cultural change.